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Building homes to be proud of with customers at the heart of everything we do.
Our promises to you
When you buy with Ashberry, you can expect only the highest level of care from your initial enquiry through to moving day and beyond. Our customers are at the heart of everything we do – that’s why, with every home that we build, we strive to create a place that people are proud to live in.
We will:
The Ashberry journey
At every point of your journey with us, from reservation to completion, we ensure that you are fully informed. With Ashberry, you’ll know exactly what’s happening and when.
Everything you need, all in one place
We're delighted to announce the rollout of the Your Ashberry portal, which allows you to track your build progress, access all of your key documents, and choose any upgrades or Additions. Your Ashberry is available on selected developments; click here to learn more.
Meet the builder
Shortly after you reserve, we offer you the chance to meet the Site Manager (or Assistant Site Manager) responsible for your new home. This is the perfect opportunity to get some insight into the build process and have any queries answered by one of our experts.
Pre-plaster visit
When your Ashberry home is nearing the pre-plaster stage, you’ll get another chance to meet the site team, this time inside of your new home. The Site Manager will give you an ‘Ashberry Homecare’ booklet and ensure that you’re fully aware of the next steps – you’re in safe hands.
Home demonstration
In advance of your completion date, you’ll be invited to attend a Home Demonstration. Here, your Site Manager will acquaint you with all the aspects of your new home, and provide you with the chance to ask any additional questions. It’s nearly time to settle in to your new Ashberry home…
on an average development, there are enough roof tiles to take you across the Strait of Dover to France – with a few miles to spare.
if you laid 16 Olympic swimming pools lengthways, one after the other, you still wouldn’t reach this.
on an average development, there are enough bricks to take you from London to Manchester.
from forklifts, excavators and bulldozers, to cranes, dumper trucks and telehandlers, a variety of heavy machinery and equipment are used on a development.
excluding site management, this is how many individuals help to build your home.
groundworkers and bricklayers, scaffolders and electricians; these are just a few of the many different trades making an Ashberry development possible.
from forklifts, excavators and bulldozers, to cranes, dumper trucks and telehandlers, a variety of heavy machinery and equipment are used on a development.
on an average development, there are enough roof tiles to take you across the Strait of Dover to France – with a few miles to spare.
if you laid 16 Olympic swimming pools lengthways, one after the other, you still wouldn’t reach this.
on an average development, that’s enough bricks to take you from London to Manchester.
that’s as long as two Premier League football pitches combined.
from forklifts, excavators and bulldozers, to cranes, dumper trucks and telehandlers, a variety of heavy machinery and equipment are used on a development.
excluding site management, this is how many individuals help to build your home.
groundworkers and bricklayers, scaffolders and electricians; these are just a few of the many different trades making an Ashberry development possible.
*average number, based on Ashberry data
House to Home provides an ideal chance to discover all of the processes that go into building your home, with site managers on hand to give their expert advice while you tour the property.
Peek behind the scenes and find out more about the craftmanship Ashberry puts into each and every home, from the materials used and the placement of fixtures, to our modern construction methods and sustainable practices.
The Ashberry journey
On the day of legal completion, you can be calm in the knowledge that everything will go smoothly. Our friendly sales advisor will be on-site to welcome you and present you with the keys to your new home, along with an environmentally friendly gift box.
Your Ashberry journey doesn’t end here though – we will continue to make courtesy calls and visits while you settle in, to ensure that you’re delighted with your new home and the service from our team.
We’re available whenever you need us – contact customer care any hour, any day.
The customer service we received from Ashberry Homes really was second to none. There’s not one negative thing that I can say about my new home."
At Ashberry, our customers are at the heart of everything we do. Throughout every stage of the homebuying process – whether you’re considering buying an Ashberry home, you’re currently on your homebuying journey, or you’ve already moved in – we strive to give you personalised, expert support. Whatever your need, we’re just a click or a call away.
